Privacy Policy

We, take privacy very seriously. We are fully committed to protect and respectfully treat the privacy of this website's users.

Below you can take a look at our Privacy Policy. It explains how we handle personal data collected from, or provided by you. Please read it carefully to understand our practices regarding personal information.

When you provide us with any information by using our services, you accept and consent to our methods of processing your information according to this Privacy Policy, our Cookies Policy, our website's Terms of Use, and the Services Terms and Conditions.

1. Data Collected From You

The following data about you may be collected and processed by us:

1.1 Personally-identifiable information you submit by filling in forms on our sites and apps or by corresponding with us by phone, email or otherwise. This data includes your name, address, email address and telephone number, age, username, password and other registration information, financial and credit card information, personal description, details of your household or business, details of any pets you may have and any information about you revealed in photographs of your property which you submit to us (or which you allow us to take) and any other information that you choose to volunteer, when you:

1.1.1 make an account with us and use our websites and/or our apps to log in;
1.1.2 enquire about a booking through our websites and/or our apps;
1.1.3 order a booking through our websites and/or our apps;
1.1.4 enter data in our contact or enquiry forms on, or otherwise provide information via, our websites and/or mobile applications;
1.1.5 subscribe to our email notifications and/or newsletters we may offer from time to time;
1.1.6 take part in any voluntary surveys we may ask you to participate in from time to time;
1.1.7 provide feedback to us via our website and/or our mobile applications;
1.1.8 send a reply to our marketing communications;
1.1.9 reach us by telephone, post or email or via the instant chat function on websites and/or our apps (in which case we will keep a record of that correspondence);
1.1.10 report a problem with any of our Services.

1.2 Information collected automatically each time you visit any of our websites or use any of our apps includes:

1.2.1 technical information, including device identifier and other non-personal information, such as your device type and carrier, your mobile network information, your mobile operating system, the type of mobile browser you use and geolocation information;
1.2.2 information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths information about your computer. We use this information for system administration and to report aggregate information to our advertisers. This is statistical data about our users browsing actions and patterns, and does not identify any individual;
1.2.3 information about your use of and interaction with the website (such as the webpages viewed, whether you open, forward, or click-through links, emails, and ads) and other site usage data.

1.3 We work in cooperatioon with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, search information providers, credit reference agencies, fraud prevention agencies and debt collection agencies) and may receive information about you from them.

2. Uses Made of the Information

2.1 information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information to

2.1.1 administer our website and any account you may have with us;
2.1.2 process your booking order or booking enquiry and arrange the provision of services by your service provider;
2.1.3 fulfil our obligations as a party in any contracts entered into between you and us;
2.1.4 to supply to you services purchased through our website and to provide you with the information that you request from us;
2.1.5 to deal with enquiries and complaints made by or about you relating to our website or the Services;
2.1.6 to allow you to participate in interactive features of our services, when you choose to do so;
2.1.7 to notify you about changes to our Services;
2.1.8 to ensure that content on our websites and our apps is presented in the most effective manner for you and your computer and/or Device;
2.1.9 to send you marketing communications relating to our business which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications). We will send that information by SMS or email only if: (i) you have consented to this; or (ii) the information is about products and services similar to those which were the subject of a previous sale or negotiation of a sale to you (and you have not opted out of receiving such marketing messages); or (iii) where we are permitted to do so by law without consent, for example, if you have provided us with a company email address. You can inform us at any time if you no longer require marketing communications in this way by using our contact form or the contact details in paragraph 8 below.
2.1.10 as necessary for the provision of services, we will provide your data to the service provider who is allocated to provide services to you, for the purpose of providing those services. This information may include (i) your name, address and contact details; (ii) the details about your property and the services you expressed interest in, together with any relevant photographs you may have provided; (iii) the no-obligation quote you have been provided with; and (iv) your payment details.

2.2 Automatically collected information about you is used:

2.2.1 to best tailor our websites and our mobile applications and for internal operations, including product development, troubleshooting, data analysis, testing, research, statistical and survey purposes;
2.2.2 to improve our websites and apps and to ensure that content is presented in the most effective manner for you and for your computer or other device used to access our site;
2.2.3 to enhance the quality and efficiency of our products and services;
2.2.4 enable you to use interactive features on the websites and mobile application, when you choose to do so;
2.2.5 to keep our websites and apps secure and prevent fraud; 2.2.6 to establish and interpret the effectiveness of advertising we serve to you; 2.2.7 to send you marketing and non-marketing communications relating to services which we think may be of interest to you.

2.3 We may combine information received from other sources with information you give to us and information that we collect about you. We may use this information and the combined information for the purposes set out above .

2.4 Cookies

Cookies on our websites and our apps allow us to tailor our content specifically to you and improve our Services. By distinguish you from other users, we are able to provide you with the best possible experience when you visit our websites and use our mobile applications. Please read our Cookie Policy to find out more about the cookies we use and the purposes for which we use them see.

3. Storing Your Personal Data

3.1 All information you provide us with is stored on secure servers in the United Kingdom and Bulgaria. We have taken security measures appropriate to the nature of the information stored and the harm that might come from a breach of security.

3.2 The information we collect from you may be transferred to, and stored at, a place outside the European Economic Area (EEA). It is possible that it may also be processed by staff operating outside the EEA, who work for our company, or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your bookings, the processing of your payment details and the provision of customer support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is managed safely and according to this privacy policy.

3.3 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or app, you are responsible for keeping this password confidential. We ask you not to share such passwords with anyone else.

3.4 All payments made through our websites and our apps are processed by our selected third party payment processing services, PayPal and Stripe. Such payments are encrypted with Secured Sockets Layer technology. We do not store any of your credit or debit card details in connection with your payment.

3.5 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our websites or our apps; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4. Disclosure of Your Information

4.1 We may share personally identifiable information we collect from and about you to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

4.2 We may disclose your personal information to third parties:

4.2.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

4.2.2 If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity.

4.2.3 To the extent that we are required to do so by law, if we are under a duty to disclose or share your personal data in connection with any ongoing or prospective legal proceedings, or in order to enforce or apply our Website Terms of Use, or the Services Terms and Conditions and other agreements; as well as to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

4.2.4 We may disclose your personal data to credit reference agencies and to fraud prevention agencies for the purposes of fraud prevention in the event that you do not make payments owed in relation to any services provided to you by the service provider. Your personal information may also be disclosed to debt collection agencies which may use the data to trace your whereabouts and recover the debts. Agencies to which we have provided your information may use your personal data to perform similar checks. Information recorded by fraud prevention agencies may be accessed by organisations in other jurisdictions.

5. Your Rights

5.1 You may instruct us at any time not to process your personal information for marketing purposes. You will usually either agree in advance to us using your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes at any time by contacting us using the contact details in paragraph 8 below.

5.2 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the payment of a fee (currently fixed at GBP 10); and the supply of appropriate evidence of your identity.

6. Linking To Third Party Websites

Sometimes our websites may contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please make sure to check these policies before you submit any personal information to these websites.

7. Privacy Policy

7.1 By submitting your information to us, you fully agree to the use of that information as established in this Privacy Policy. If we update our Privacy Policy, we will post the changed policy on this page and may give notices elsewhere within the website and the apps for a reasonable period of time, so that you may be informed of the changes.

7.2 In the event of any updates, we will also change the “Last updated” date at the top of this Privacy Policy. You should check our Privacy Policy Page occasionally to make sure that you are content with the changes we make. Your continued use of the our services following any updates to this Privacy Policy will mean you accept the changes made.

8. Contacts

Questions, comments and requests regarding this Privacy Policy are welcome and should be addressed by email to office@carpetcleaning-hendon.co.uk or by telephone on 020 3404 5436.

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